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The Marathi Mom

Maharashtra, India

Delivery Policy

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Delivery Policy – TejPath by The Marathi Mom

At TejPath by The Marathi Mom, we are committed to delivering your sacred Pooja essentials with purity, care, and devotion. This Delivery Policy outlines how we process, pack, and deliver your orders.

1. Order Processing Time

All orders are processed within 1-3 business days after payment confirmation.

  • Each product is handpicked, cleansed, and quality-checked before packing.
  • During festivals, auspicious days, or high-demand periods, processing may take an extra 1-2 days.
  • You will receive an order confirmation email with details once your order is placed.

2. Shipping & Courier Partners

We have partnered with trusted courier partners including Delhivery, Bluedart, DTDC, Xpressbees, and India Post to ensure safe and timely delivery across India.

  • All items are packed with safe & secure, eco-friendly packaging to prevent damage, especially for brass, fragile, and yantra products.
  • We currently offer delivery across India only. International shipping is not available at this time.

3. Delivery Timeline & Charges

  • Standard Delivery: 4-7 business days after dispatch (for metro cities).
  • Remote / Non-serviceable areas: 7-10 business days.
  • Free Shipping: On all prepaid orders above ₹1000/-
  • Shipping Charges: A flat fee of ₹70-₹90 will be applicable on orders below ₹1000. Charges will be shown at checkout.

Please note delivery timelines are estimates and may vary due to weather, courier delays, or public holidays.

4. Order Tracking

Once your order is dispatched, you will receive a tracking ID via email and SMS/WhatsApp. You can track your order status in real-time through the link provided or by contacting us at tejpathbythemarathimom@gmail.com

5. Cash on Delivery (COD)

  • COD is available for orders up to ₹5000.
  • An additional COD handling charge of ₹50 may apply.
  • Please ensure someone is available to receive the package and make payment.

6. Delayed or Failed Delivery

  • If delivery is delayed due to unforeseen circumstances, we will proactively inform you.
  • If an order is returned to us due to incorrect address, unavailability, or refusal to accept, we will contact you once. Re-shipping charges will be applicable for second dispatch.
  • Please ensure your full address, pincode, and phone number are accurate.

7. Damaged or Lost in Transit

We take utmost care in packaging. In the rare case your product arrives damaged or is lost in transit:

  • Please share an unboxing video and photos within 24 hours of delivery to tejpathbythemarathimom@gmail.com
  • We will arrange a free replacement or full refund after verification.

Without an unboxing video, we may not be able to process damage claims.

8. Contact Us for Delivery Support

For any queries regarding your shipment, please reach out to us:

Email: tejpathbythemarathimom@gmail.com
Brand: TejPath by The Marathi Mom
Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST